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    Contact us via E-mail UK +44 (0) 203 290 8399 or International +357 97 869349

    TERMS AND CONDITIONS

     

    USER LOGIN

    By accepting these terms and conditions you agree that your login details (email address and password) are to be kept private and undisclosed to 3rd parties that you have not explicitly given access. It is the user’s responsibility to make sure that they are not left logged in and the customer account open for use by others. The user must either close the browser or click the log out link at the top right of the website to log out. TRU will not be held responsible for orders placed by third parties due to the account being left logged in. Please make sure when using public computers that you either close the browser or log out after using the website.

    PRICES

    Please Note – ALL prices shown exclude carriage.

    METHODS AND COSTS OF CARRIAGE

    For our delivery rates please refer to Delivery Information.

    METHODS OF PAYMENT

    Goods ordered through our Web Shop and paid for by Credit / Debit can only be sent to Card Holder’s address which is verified before despatch.

    Liability: The customer will be responsible for ensuring the goods fit the purpose of the application. TRU endeavours to ensure that the information given in this catalogue is correct. We accept no liability in respect of loss arising from errors in the information provided. In no event shall any breach of contract or tort or negligence or failure of any kind on our part or that of our employees be accepted as liability for loss of revenue or consequential loss or damage arising from any cause whatsoever.

    TRU endeavours to make sure this site contains no errors. If errors do exist, we reserve the right to sell at whatever price prevails at that time. E & OE.

    DISTANCE SELLING REGULATIONS 2000 AND RETURNS POLICY.

    For your rights under the Distance Selling Regulations 2000 and our Returns Policy please see our returns policy in the FAQ.

    WEB ORDER CONFIRMATION

    When our system receives your Web Order, it will send you a confirmation email. This email simply confirms that we have received your order and does not amount to a contract between TRU and yourself. The contract will be entered into at the point of despatch of goods when we raise a Sales Invoice for the sale of the goods being despatched.

    FRAUD CHECKS

    To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

    PRICE RISES

    TRU endeavours to hold the catalogue price for the life of that catalogue. However although many prices have fallen, others are rising significantly. For this reason, we cannot guarantee catalogue prices. Price quotations are valid for 30 days only.

    DISCOUNTS

    Everyone in our industry is in ‘The Trade’. Practically all TRU prices are discounted. Some prices are just a few % above our buying in price. We supply huge purchasing organisations, dealers, schools, charities and acknowledge that such purchasers should pay less if they are purchasing larger quantities. We run a very efficient operation so have lower running costs. We prefer to pass these savings on to the customer. Many Manufacturers/Importers insist we publish only full list prices. To obtain our actual selling price simply email and quote the product’s model number. Our actual selling price is whatever the computer shows and everyone pays the same price.

    TIMES AND DATES OF OPENING

    Monday to Friday 8:00am to 8:00pm 365 days a year.

    Contact Numbers
    Sales Tel UK:+44  (0)203 290 8399
    Sales Fax: +44 (0)208

    International Sales Tel:

    [email protected]

    BANK INFORMATION

    HSBC Bank, 102, Brompton Road, Knightsbridge, SW3 1JJ, UK. GBP Account No: 11732803

    TRU VAT NUMBER

    GB 157020438

    COPYRIGHT STATEMENTS

    Original Artwork by TRU.

    All brand logos, original images, product description copy and any such third party assets are the property of their respective copyright holders.

    Website hosted by Siteground UK

    TRUPRICE MATCH

    We promise to match any genuine price offered by our competitors on any item or order from our catalogue.

    HOW DOES IT WORK?

    If you find one of our products in stock elsewhere in the UK at a lower price, simply click on the homepage Price Match link, supply the required information & web link and we will match that price.

    ARE THERE ANY EXCEPTIONS?

    TRU will endeavour to make NO exceptions. However occasionally certain outlets grossly overstock a product and then have to sell at a loss or sell off end of line products proclaiming 50% off. TRU cannot promise to sell at a loss; where a competitor’s price is below our buying-in price, we may be obliged to offer a ‘best possible deal’ instead of matching the price. Please phone to avoid any disappointment.

    TRU is an equal opportunity employer.

    SECURE CREDIT CARD ORDERING

    TRU online purchases take place in a safe environment using the latest security technology to protect our customers.

    We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept payments only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection.

    Your payment details are held in an encrypted format until we process your order. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for websites.

    Our shopping platform has achieved the highest possible industry standard, independently reviewed security audit to achieve Tier 1 PCI Compliance. If you would like to read more information on PCI compliance then visit the PCI standards council .

    If you have any concerns regarding shopping online with TRU then feel free to contact our sales team by email  at: [email protected]

    DISCLAIMER

    TRU. makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our services.

    No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind. No part of this Web Site is intended to constitute a contractual offer capable of acceptance.

    ENVIRONMENTAL POLICY

    Protection of the environment in which we live and operate is part of TRU’s values and principles and we consider it to be sound business practice. Care for the environment is one of our key responsibilities and an important part of the way in which we do business.

    In this policy statement we commit our company to:

    • Complying with all relevant environmental legislation, regulations and approved codes of practice;
    • Protecting the environment by striving to prevent and minimise our contribution to pollution of land, air, and water;
    • Seeking to keep wastage to a minimum and maximise the efficient use of materials and resources;
    • Managing and disposing of all waste in a responsible manner;
    • Providing training for our staff so that we all work in accordance with this policy and within an environmentally aware culture,
    • Regularly communicating our environmental performance to our employees and other significant stakeholders;
    • Developing our management processes to ensure that environmental factors are considered during planning and implementation;
    • Monitoring and continuously improving our environmental performance.
    • The policy statement will be regularly reviewed and update as necessary. The management team endorses these policy statements and is fully committed to their implementation.

     

    TRU EQUALITY AND DIVERSITY POLICY

    INTRODUCTION

    Diversity encompasses a multitude of areas such as gender, race, disability, physical ability, mental capacity, education, sexual orientation, religious beliefs, values, age, personality, experiences, culture and the way each area approaches work. This list is not exhaustive. Embracing diversity means acknowledging, understanding, and appreciating the differences between individuals and developing a workplace that enhances their value.

    PURPOSE

    The purpose of this policy is to ensure that all employees, job applicants and customers at TRU will be treated fairly irrespective of age, gender, marital status, family responsibilities, sexual orientation, colour, race, nationality, religion/belief, ethnic background and disability. We value a diverse customer base and the individuality and creativity that every employee potentially brings to the workforce.

    OPERATING PRINCIPLES

    • Employees, job applicants and customers will be treated fairly, openly and honestly, with dignity and respect
    • No job applicant or employee will receive less favourable treatment on grounds of age, gender, marital status, family responsibilities, sexual orientation, colour, race, nationality, religion/belief, ethnic background and disability.
    • The application of equality and diversity principles is recognised by TRU to be good employment practice which makes good business sense
    • Employment decisions on recruitment and promotion will be based solely on merit
    • Everyone has the right to work and to do business in an environment free of unlawful discrimination and harassment. TRU will not tolerate discrimination or harassment under any circumstances
    • Disciplinary action, including dismissal action, may be taken against any employee found responsible for harassment or discrimination
    • Any employee who believes they are being discriminated against, victimised or harassed should raise the matter through TRU complaints procedure

    RESPONSIBILITIES

    This policy is fully supported by the Management Team of TRU. All employees are made aware of the policy and their responsibility in following it.